Delivery / Access Policy

Introduction

Reward Otter provides digital services, not physical products. This policy explains how access to our services is delivered after purchase.

Digital Service Delivery

When you purchase a subscription or make a payment for Reward Otter services:

Access is provided immediately upon successful payment
There is no physical delivery — all services are accessed online
You will receive an email confirmation with details about your purchase

When Access Begins

Access to premium features begins immediately after payment is confirmed. This typically happens within seconds of completing your purchase. You may need to:

Refresh the page or log out and back in to see premium features
Check for a confirmation email if you do not see access immediately
Contact support if access is not available within 15 minutes of purchase

Account Requirements

To access premium features, you must:

Create a Reward Otter account (if you do not already have one)
Use the same email address for your account and payment
Log in to your account to access premium features

Some free features may be available without an account, but premium access requires authentication.

Access Across Devices

Your subscription is tied to your account, not a specific device. You can access premium features from:

Any web browser on desktop or mobile
Multiple devices simultaneously (within reasonable use)

Simply log in to your Reward Otter account on any device to access your subscription.

Service Availability

We strive to maintain high availability for our services. However:

Occasional maintenance or updates may temporarily affect access
We will notify users in advance of planned maintenance when possible
If you experience unexpected outages, please check our status page or contact support

Exceptions and Delays

In rare cases, access may be delayed due to:

Payment processing delays from your bank or card issuer
Account verification requirements for security purposes
Technical issues requiring manual intervention

If you do not receive access within 30 minutes of a successful payment, please contact support@rewardotter.com with your payment confirmation.

No Physical Delivery

Reward Otter services are entirely digital. We do not ship physical products, and no shipping address is required for purchase. All access is provided electronically through our websites and applications.

Contact

If you have questions about access to your subscription or are experiencing issues, please contact support@rewardotter.com.