Refund Policy

Summary

We want you to be satisfied with Reward Otter services. If you are not happy with your subscription, you may be eligible for a refund under the conditions described below.

Eligibility

Refunds may be available under the following circumstances:

• Within 7 days of initial purchase: Full refund available for first-time subscribers who have not extensively used premium features
• Technical issues: If you experience persistent technical problems that prevent you from using the service and we are unable to resolve them
• Billing errors: If you were charged incorrectly or without authorization
• Duplicate charges: If you were charged multiple times for the same subscription period

Non-Refundable Situations

Refunds are generally not available for:

• Subscriptions used beyond the 7-day window
• Change of mind after the refund eligibility period
• Failure to cancel before a renewal date (see Cancellation Policy)
• Partial months or unused portions of a subscription period after the refund window
• Services that were provided as described

Refund Process

To request a refund:

1. Review this refund policy to confirm eligibility
2. Email support@rewardotter.com with the subject line "Refund Request"
3. Include the following information:
   • Your account email address
   • Date of purchase
   • Reason for the refund request
   • Any relevant transaction IDs or receipts
4. Our support team will review your request and respond within 2-3 business days

Refund Timeline

Once a refund is approved:

• Credit card refunds typically appear within 5-10 business days
• The exact timing depends on your card issuer and bank
• You will receive email confirmation when the refund is processed

Effect of Refund

When a refund is issued, your access to premium features will be revoked. Your account will revert to free-tier access, and you may continue using any publicly available features.

Disputes

If you believe a refund request was denied in error, you may reply to the support email thread to request a review. We will reconsider the request and provide a final determination.

We encourage you to contact us directly before initiating a chargeback or dispute with your bank, as this allows us to resolve issues more quickly.

Contact

For refund requests or questions about this policy, please contact support@rewardotter.com.